We are a nationally known repair & calibration service center and a leading sales distributor for several industry-leading underground utility locating equipment brands. We specialize in both sales and service in electromagnetic pipe & cable locators, metal detectors, ground-penetrating radar (GPR), water leak detection equipment, and video pipe inspection cameras.
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We offer over 200 years of combined industry experience and more than 100 years of combined expertise in repairing pipe and cable locating equipment, metal detectors, water leak detection devices, cable fault locators, ground-penetrating radar (GPR), video pipe inspection cameras, and other tools essential to the underground utility industry.
We are committed to providing our customers with the highest quality standards in the repair industry, a commitment to quality that has been recognized repeatedly by our many thousands of clients. We offer quick turnaround, factory-approved calibration standards, and every repair includes a warranty that we take very seriously.
We are experienced in repairing and calibrating most major brands on the market today. We are an authorized factory-warranty repair center and factory-trained service center for many brands, including Vivax-Metrotech, Impulse Radar (GPR carts), Fisher Labs, Sewerin (leak detection), and others. We also repair 3M, Heath Consultants, Pipehorn, Radiodetection, Rycom, Subsite, etc.
Our average in-shop repair time is just three business days. We stock a large selection of genuine replacement parts for most major brands, which helps us avoid unnecessary delays in our repair process.
Our repair estimates are among the lowest in the industry, and our customer retention rates are among the highest. We stock tens of thousands of dollars worth of parts. We can provide device-level isolation on circuitry, and we have the best training and most motivated repair technicians in the industry. All this expertise leads to quick turnaround times, fewer parts needed, and less labor required. We pride ourselves on offering customers the best possible value. Our versatility can also provide additional savings to any fleet management professional responsible for maintaining multiple brands of locators and devices.
To demonstrate to our customers that our prices are fair and affordable, we not only give you an estimate before starting any repair, but if you choose to proceed with the repair, we will waive the $50 estimation fee (pipe and cable locators only).
Are you ready to give us a try today? We guarantee you'll be satisfied with your repair experience. If you're already a satisfied Tracer customer, we truly appreciate your business and are excited to handle all your future repair and calibration needs.
We provide numerous options for our customers to upgrade their older equipment. We accept trade-ins from most manufacturers. Value depends on condition and make & model.
Call (615) 285-3952 for more information or simply send us your locator along with your contact details. We will happily offer a FREE repair evaluation and an estimate of the cost.
Tennessee Sales Tax Policy on Service and Repair
Question: If a customer ships equipment or property into Tennessee for repair, and I ship the equipment or property back to the customer after the repair is completed, must I collect Tennessee sales tax? Is this an exempt transaction in interstate commerce?
TN Department of Revenue: Yes, sales tax needs to be collected.
Tracer Electronics LLC TN Sales Tax Requirements on Equipment Repairs:
Our service department receives equipment nationwide, and customers outside Tennessee are sometimes surprised to see TN sales tax on their invoice. This confusion increases when those same customers buy new equipment from our Sales Department and notice that TN sales tax is not charged.
We want to explain why this is the case:
If you send us a machine (pipe & cable locator, GPR cart, push camera, leak detector, etc.) from outside Tennessee for services such as repair or calibration, Tracer Electronics LLC is required by law to charge Tennessee Sales Tax on parts installed and labor performed (TN Sales & Use Tax Code 67-6-102-22-F-iv). The current sales tax rate is 9.75%.
Transactions for a tax-exempt organization or a non-profit entity are not charged TN sales tax; however, we will need a copy of your local tax certificate at the time of invoicing. Additionally, any reseller with a resale tax certificate on file at the time of invoicing will not be charged TN sales tax.
Please let us know if you have any questions or visit the Tennessee Department of Revenue. We appreciate your business and continued support.