Tracer Electronics LLC
We are a nationally known repair & calibration service center and a leading sales distributor for several industry-leading underground utility locating equipment brands. We specialize in EM locators, GPR carts, water leak detection equipment, and video pipe inspection systems.

We only offer the industry's best products and solutions. 
It is essential for the brands we represent to lead the industry with quality, innovation, performance, and affordability. All of our brands are global leaders in technology and innovation. Our primary area of sales coverage consists of Alabama, Florida, Georgia, Kentucky, North Carolina, South Carolina, and Tennessee. We also cover other locations on a limited basis. Our repair & calibration services are nationwide. 

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No RMA is required

Instructions:

  1. Download the REPAIR FORM.
  2. Include a COMPLETED copy of the Repair Form in the box.
  3. Properly package your equipment.
  4. Ship equipment to our Lebanon, TN location (address on form). (Via UPS, FedEx, etc.)
  5. If you check the box on the form, we will contact you with an estimate.
  6. Per your approval, we will repair your equipment and return it to the address provided on the Repair Form.
  7. We will provide a 90-day warranty.
Note:
  • Our Labor rate is $110/hr.
  • A $55 estimation fee and shipping charges will apply to any line locator where repair services are declined and returned un-repaired.
  • A $55 estimation fee will apply to all inspection cameras and GPR carts.

  • OUR COMMITMENT

    Our commitment to recognizing each customer as a business partner rather than a sales transaction is what makes us different from everyone else.

    Our vision encompasses combining our quality technical repair services with our various specialized selling segments, providing loaner equipment when necessary, and offering FREE professional training and first-class support with each sale.

    Our goal is to bring "real-time cost savings" and "value" to our customers via new equipment purchases, economical repair services, and on-site training focused on reducing the overall cost of ownership. We promise no hidden evaluation fees or unnecessary service plans will ever be associated with any Tracer Electronics repairs. We provide our customers with value aimed at improving their bottom line.

  • QUALITY

    We are committed to providing our customers with the highest quality standards in the industry, a commitment to quality and professionalism that has been recognized repeatedly by our many thousands of clients. Our well-trained, well-supervised, highly motivated sales staff and repair team, our ability to provide quick repair turnaround at our state-of-the-art facility, our factory calibration equipment/fixtures, and stringent quality control procedures, and our fully stocked sales demonstration trucks continue to set Tracer Electronics LLC far apart from all other sales organizations and service centers.

  • EXPERIENCE

    We offer 90+ years of combined experience repairing Pipe and Cable Locating equipment, Metal Detectors, Water Leak Detectors, Cable Fault Locators, Ground Penetrating Radar (GPR), Pipe Inspection/Sewer Cameras, Ferromagnetic Locators, Fusing Irons, and other instruments vital to the underground utility industry.

    We also offer 100+ years of experienced combined selling to utility-based industries. We listen to our customers' needs and understand just how important excellence in service & support can be for their daily success. We are committed to bringing excellence each time we have an opportunity to work for our customers.

  • OUR PROMISE

    Our knowledge gained from our experiences drives Tracer Electronics LLC to be the best at customer support. We only offer products that can meet our stringent quality and high service standards. If a product can not be fully serviced by our service center or provide affordability and value to our customers, we will not sell it.

  • REPAIR & CALIBRATION

    We are experienced in the repair and calibration of most major brands on the market today. We are an authorized factory warranty/repair center or a factory-trained service center for many brands. Here are some of the brands we repair daily; Vivax-Metrotech, Impulse Radar, Fisher Labs, Sewerin, 3M/Dynatel, Rycom, Radiodetection, Subsite, Heath Consultants, Pipehorn, and others.

    Our repair costs and labor rates rank among the lowest in the industry. Our customer retention is among the highest in the industry. We pride ourselves on providing customers with the best possible value on every repair. We stock tens of thousands of repair components and parts, we provide device level of isolation on circuitry, and we have the best trained and motivated repair team in the industry. All this equates to a quick turnaround and lower costs to our customers.

    Save Money on Estimate
    To prove to our customers that our pricing is fair and affordable, not only do we provide you with an estimate before performing a repair, but if you decide to repair the equipment, we will waive the $50 estimation fee (pipe & cable locators only). Now that is the Tracer Advantage.

  • CONTACT US TODAY!

    Click on our product and brand links for additional information, and let us know if we can help you with any equipment or training needs. If you are outside our usual sales territory, we can always help you find your authorized dealer. If you are in the Southeastern USA, please call us today at (615) 285-3952 to schedule a FREE on-site product demonstration or training seminar.

    6981 Eastgate Blvd, Lebanon, TN 37090 / (615) 285-3952
    Email Us - Sales / Quotation / Demonstration / Training / Service

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  • WE ARE OPEN FOR BUSINESS
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    • TORNADO

      UPDATE: 5/18/2020
      We appreciate your patience. Our telephone system has been restored.

      Please call us at: (615) 285-3952

      EXTENSIONS:
      101# - Sales
      102# - Repair/Service
      103# - Accounting
      104# - Technicians

      For Fax please use: (615) 285-3970

    • COVID-19

      UPDATE: 7/22/2020
      We continue following the latest COVID-19 Workplace Screening Guidelines issued by the TN Department of Health and the CDC guidelines (published May 8, 2020).

      CLICK HERE for guidelines.

      CLICK HERE for up to date case information.

Cookies Policy

To our valued visitors:

When you visit this website, we may use cookies; these cookies will get placed on your device. Cookies can contain information about actions you take on the page. The data is specific to you. When you revisit the website, the site automatically looks for the cookie on your device. It reads its contents to tailor your browsing experience based on how you interacted with the website in the past.

The benefit of cookies is a more personalized and often faster browsing experience. However, some users of our site may not want us to place cookies on your browser. We fully understand and, by all means, block or reject the cookie placement if you have any concerns.

We appreciate your business and your continued support.

Message to our customers

To our valued customers and business partners:

In this time of uncertainty with the outbreak of the SARS-CoV-2 virus, our thoughts and prayers are with those affected by this virus, especially those with COVID-19 disease. We will continue doing everything that we can do to support our customers, especially those of you who work 24/7 providing our communities with uninterrupted utility services.

We conduct daily meetings with our employees to review any relevant issues associated with this outbreak. We closely monitor CDC guidelines and practices and follow our local government health authorities' recommendations. We will continue conducting business as usual through these crises, just as long as we feel confident that these policies and guidelines will keep our employees and customers safe. Therefore our current situation may change if the conditions should change.

Please do not hesitate to contact us with questions.

We appreciate your business and your continued support.

ACH Fraud Prevention and Awareness

IMPORTANT NOTICE: Never trust wiring instructions sent via email. Cybercriminals are hacking email accounts and sending emails with fake wiring instructions. These emails are convincing and sophisticated. Always independently confirm wiring instructions in person or via a telephone call to a trusted and verified phone number. Never wire money without double-checking that the wiring instructions are correct. 

Be assured that Tracer Electronics will never contact our customers about paying any invoice before payment is due, nor will we ask you ever to change your form of payment from the original agreed condition at the time of order acceptance. 

If you have any questions, please call us at (615) 285-3952.

ESG - Environmental, Social, Governance

STATEMENT: We take our company governance and sustainability responsibilities seriously. Tracer Electronics LLC makes decisions and ensures that we meet the expectation of our customers, communities, and global responsibilities.

If you have any questions, please call us at (615) 285-3952.

2024 Tracer Electronics LLC

Tracer LLC